Client side: book, pay, manage
SMS reminders for the client
At booking, the client ticks the moments they want an SMS, and can stop them from their page.
What it is for
Reduce no-shows: the client chooses their own reminders, with their consent.
Before you start
The provider has set up SMS (see Set up SMS reminders (Twilio or Africa’s Talking)); otherwise the block does not appear.
Step by step
- In the form, enter the Phone with the country code (for example +1 514 555 0100).
- Under “SMS reminders (optional)”, tick the moments you want.
- Confirm the booking: the SMS are sent at the chosen moments.
- To stop: open “Your appointment” and click Stop receiving SMS messages.
Expected result
After stopping: “You will no longer receive SMS for this appointment.” The SMS for this appointment stop.
Tips
- Ticking the boxes counts as consent; the client’s carrier may charge for receiving messages.
Common problems
- The client says they received no SMS.
- Check with the owner that SMS are active (Set up SMS reminders (Twilio or Africa’s Talking)) and that the number has the country code.
- The form rejects the number.
- The number must be complete with its country code.