Reschedule or cancel your appointment (client side)

What it is for

Let the client change their own booking without writing to the provider.

Before you start

The “Your appointment” link received by email. The cancellation notice is set by the type (“Cancellation allowed up to (hours before)”).

Step by step

1. Open the email link: the “Your appointment” page shows the status (Confirmed, Awaiting payment, Completed, Cancelled, Expired), the date, the time zone, the location, the amount.
2. To reschedule: click Reschedule, choose another slot then Confirm the new time. An email confirms the new time.
3. To cancel: tick “I confirm I want to cancel this appointment” then click Cancel the appointment.
4. For a personal calendar: Add to my calendar downloads an .ics file.

Expected result

Rescheduling: “Your appointment has been rescheduled. A confirmation email has been sent to you.” Cancellation: “Your appointment is cancelled.” The provider is notified.

Tips

• If the appointment was paid, cancelling does not refund automatically: the client must contact the provider.

Common problems

“This appointment can no longer be cancelled online. Contact …”

The type’s cancellation notice has passed; only the provider can cancel.

“This appointment can no longer be rescheduled online. Contact …”

Same reason.

“This slot is no longer available.”

The chosen slot has just been taken: choose another.

“Appointment not found.”

The link is incomplete (cut-off copy) or does not match this page.