Sessions, webinars and polls
Manage a session’s registrants
Mark present, add a person, write to registrants, replay, export, cancel the session.
What it is for
Track who is coming, communicate before and after, send the recording.
Before you start
An existing session. View only: view only.
Step by step
- In Sessions, click Registrants next to the session.
- The list shows Name, Status, Registered on, Present. Search with Search.
- Click the button in the Present column to Mark present (✓ Present).
- Manual payment received: Mark as paid then confirm.
- Add someone: Add a person section (Name, Email) then Register (free).
- Replay: Recording (replay) section, paste the https://… address then Save; it is sent after the session.
- Message: Write to registrants section, enter Subject and Message then Send (sent in batches of 300).
- Cancel: Cancel the session section, optional message, then Cancel the session and confirm; all registrants are notified once.
- Export: Export (CSV).
Expected result
Registrants are tracked; messages go out by email.
Tips
- The scheduled task expires unpaid registrations, promotes the waiting list when a spot frees up and sends the 24 h and 1 h reminders (The scheduled task (cron) and what depends on it).
- A Zoom webinar or webinar tool participant receives their personal link by email a few minutes after registering.
Common problems
- “The address must start with https://.”
- The replay link must be https.
- “Enter a subject and a message.”
- Both fields are required.
- “A valid name and email are required.”
- Fix the manual registration.
- “Unable to cancel this registration.”
- The registration is already cancelled.
- No promotion from the waiting list.
- The scheduled task is not running: The scheduled task (cron) and what depends on it.