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Sign in and recover your password
Sign in, forgot password (link valid for 1 hour) and changing your password from Settings.
What it is for
Get into your workspace, regain access if you forgot your password, or change it as a precaution.
Before you start
The email used at sign-up. Collaborators with a “Manager” or “View only” access sign in in the same place, with the email the owner gave them.
Step by step
- Open the sign-in page, enter your Email and Password, then click Sign in.
- Forgot your password: click Forgot your password?, enter your email and click Send the link.
- Open the email “Reset your Rendezvix password” and click the link (valid for 1 hour).
- Enter a New password (10 characters minimum) and click Save: you go back to sign-in with “Password changed. Sign in.”.
- To change your password while signed in: Settings › Profile tab › “Password” section: Current password, New (10 characters min.), then Change.
Expected result
You are signed in; the session stays open as long as you use it (it expires after 7 days of inactivity). The Sign out button at the top right ends the session.
Tips
- The message after “Send the link” is always “If an account exists with this email, a link has just been sent.”: it does not reveal whether the address exists.
- A new link cancels the previous one.
Common problems
- “Incorrect email or password.”
- Check capitalization and the address. After 8 failed attempts, sign-in is blocked for 15 minutes (“Too many attempts. Try again in 15 minutes.”).
- The reset email does not arrive.
- Check your spam folder, wait a few minutes and make sure the address you entered is the account’s. There is a limit of 5 requests per IP address per 15 minutes.
- “This link has expired. Request a new one.”
- The link lasts 1 hour and works only once: use Forgot your password? again.
- I keep getting signed out.
- The session expires after 7 days without use; otherwise check that your browser accepts cookies.