Pay for your appointment (client side)

What it is for

Explain the payment steps to the client and why a booking stays “pending”.

Before you start

A paid appointment and at least one active payment method with the provider.

Step by step

1. At the end of the form, click Continue to payment.
2. If there are several methods, the “Choose how to pay” page lists them; click your choice. Some show an approximate amount in the payment provider’s currency.
3. Pay on the provider’s secure page (Stripe, PayPal, Orange Money, etc.). Rendezvix neither sees nor keeps your payment information.
4. You return to “Your appointment”: “Payment received: your appointment is confirmed.”
5. Manual payment: the page shows the provider’s instructions (“Payment by …”). The appointment stays “Awaiting payment” until the provider confirms receipt.

Expected result

The appointment becomes “Confirmed” and a confirmation email is sent. If it stays “Awaiting payment”, the payment is not confirmed.

Tips

• The spot is held for 30 minutes for an online payment (server default) and 72 hours for a manual payment.
• The Pay now button on the “Your appointment” page restarts the payment.

Common problems

“Your payment is being confirmed. Reload this page in a moment.”

The payment provider has not confirmed yet; reload after a few moments.

“Payment is not available at the moment.”

The provider no longer has an active payment method.

The appointment became “Expired”.

Payment was not made in time; book again.

I paid but the appointment is “Pending”.

See “Awaiting payment” booking: what to check?; the client keeps the payment provider’s receipt.