Account, plans and statistics
Subscribe, renew and pay your invoice
Choose Standard or Team, the number of users, monthly or annual, taxes, payment and receipt.
What it is for
Keep your booking pages active after the 14-day trial.
Before you start
Owner role. Online payment must be available on the platform side.
Step by step
- Click your name at the top right, or Settings › Subscription, or the banner link.
- Status section: trial, active, ended or suspended, days remaining and users (you + active members).
- Choose a plan section (or Renew or change): choose Standard ($12 per user per month, $10 yearly) or Team ($15, $12 yearly); Billing Monthly or Annual; Users; Taxes by region (Quebec GST + QST, other province GST, outside Canada no tax).
- Click Continue to payment (or Renew / extend). To add users or move to Team mid-period: Increase now (prorated).
- Choose the payment method; for Stripe, tick if you wish “Renew automatically with this card (cancel anytime)”.
- After payment: “Payment received, thank you! Your subscription is up to date.” The Invoices section lists receipts (Receipt, printable).
Expected result
The period is extended; the status changes to Active with the end date.
Tips
- Base prices are the server’s; the total with taxes is shown before payment.
- Automatic renewal charges the card the day before the due date; Deactivate removes the card. After 3 failed automatic payments it is disabled.
- You can Cancel this invoice if unpaid.
Common problems
- “You already have N users (you + your active members): choose at least that number …”
- The number of users cannot be lower than the active members.
- “Online payment is not available yet.”
- No payment method configured on the platform side: write to the administrator.
- “Invoice not found or already paid.”
- The invoice was cancelled or paid.
- Paid but still “ended”.
- The provider has not confirmed yet: reload the Subscription page; otherwise contact support with the invoice number.